Parent Complaints – the move from the car park to social media

School car parks were always a convenient place for parents to congregate and ‘chat’ either before school or, more often than not, at the end of the school day, whilst they waited to collect their children. They still are. Principals and school staff used to be concerned about the ‘car park gossip’ that took place when a disgruntled parent chose to voice concerns regarding the school or even about an out of school matter. They still are.

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Can your school be trustworthy while also being transparent?

The theme of this year’s Privacy Awareness Week is ‘Trust and Transparency.’ Timothy Pilgrim, Commissioner of the Office of the Australian Information Commissioner (OAIC) stated that trust and transparency “speaks to the consumer and community trust that flows to organisations who handle personal information transparently, and with care, throughout the information life cycle. Privacy is rarely about secrecy, but is about transparency, security, and choice. It’s about organisations being up-front about their personal information handling practices so that individuals can make informed choices about how they share their information.”

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