QLD schools must have detailed Complaints Handling Program by 2018

Queensland non-State schools have seen significant changes to their accreditation requirements in 2017. The new Education (Accreditation of Non-State Schools) Act 2017 (the Act) and Education (Accreditation of Non-State Schools) Regulation 2017 (the Regulation) take effect on 1 January 2018 and non-state schools must be conscious of their new obligations. Crucially, the new Regulation 7 […]

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Privacy Webinar: Frequently Asked Questions about privacy management and complaints handling in your school

Since 2014, when the 13 Australian Privacy Principles (APPs) were introduced, schools and other organisations have been required to implement policies, procedures, practices and systems to ensure privacy is managed properly ‘every day’. Schools will not be privacy compliant simply by publishing a ‘privacy policy’ – practising privacy each day is about ensuring all staff […]

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Parent Complaints – the move from the car park to social media

School car parks were always a convenient place for parents to congregate and ‘chat’ either before school or, more often than not, at the end of the school day, whilst they waited to collect their children. They still are. Principals and school staff used to be concerned about the ‘car park gossip’ that took place […]

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CompliSpace and UTS Centre for Corporate Governance survey

The UTS Centre for Corporate Governance has launched a survey, in collaboration with CompliSpace, which is designed to assess the current state of governance within the not-for-profit (NFP) sector in Australia and the challenges NFP organisations are likely to face in the future. The survey will assist the key research centre at the University of […]

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